Annual Report 2020 - 21

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Summary of report content

Healthwatch Leeds have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 7,996 people about their experiences of health and social care. They also provided advice and information to 474 people.

Healthwatch Leeds published 18 reports about the improvements people would like to see to health and social care services. From this, recommendations about the for improvement have been made.

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General details

Report title 
Annual Report 2020 - 21
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Tuesday, 3 August, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Digitalisation of services
Health inequalities
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
End of life care
Mental health services 
Child and adolescent mental health services (CAMHS)
Older peoples mental health community service
Social care services 
Residential care home
Community services 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.