Annual Report 2020-21

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Summary of report content

Healthwatch Shropshire have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 1,131 people about their experiences of health and social care. They also provided advice and information to 163 people.

Healthwatch Shropshire published 11 reports about the experiences people have had in health and social care services. From this, 40 recommendations about improving health and social care services were made. 

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General details

Report title 
Annual Report 2020-21
Local Healthwatch 
Healthwatch Shropshire
Date of publication 
Tuesday, 27 July, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health inequalities
Information providing
Quality of staffing
Service delivery organisation and staffing

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours
Secondary care services 
Discharge lounge
End of life care
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Residential care home
Respite care

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.