Annual report 2020 - 21

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Summary of report content

Healthwatch Tameside have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 999 people about their experiences of health and social care, as well as engaging with 73 community groups.

Healthwatch Tameside published 9 reports, based on 912 complete surveys, with some of the key impacts as follows.

  • Providing feedback to CQC on services when face-to-face inspections were not possible.
  • Community engagement and gathering feedback from local people has enabled local NHS partners to continue to monitor service quality, whilst focusing resources on frontline COVID-related activities.
  • Work on vitamin B12 injections led to an invitation to represent patients’ interests on the Integrated Medicines Optimisation Group. As a result, a need for better information about how people could get the vitamin B12 they need was identified and addressed.
  • Feedback about mental health and wellbeing helped local mental health commissioner to bid for additional funds to support people.
  • Concerns about digital exclusion resulted in providing insight to NHS digital strategy development in Tameside and at a Greater Manchester level.



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General details

Report title 
Annual report 2020 - 21
Local Healthwatch 
Healthwatch Tameside
Date of publication 
Wednesday, 1 April, 2020
Date evidence capture began 
Wednesday, 21 July, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Digitalisation of services
Lifestyle and wellbeing
Public involvement

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
Focus group

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.