Annual report 2020-21

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Summary of report content

Healthwatch North Yorkshire have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 1018 people about their experiences of health and social care. They also provided advice and information to 393 people.

Healthwatch North Yorkshire published 8 reports about the improvements people would like to see to health and social care services, and 4 intelligence briefings.

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General details

Report title 
Annual report 2020-21
Local Healthwatch 
Healthwatch North Yorkshire
Date of publication 
Friday, 9 July, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Booking appointments
Other
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Dentistry
Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.