Annual report 2020-21

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Summary of report content

Healthwatch Brighton and Hove have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 7244 people about their experiences of health and social care. They also provided advice and information to over 2000 people.

Healthwatch Brighton and Hove published 32 reports, reviewing 72 different services. From this, 178 recommendations were made, 48% of which lead to service improvements, with other recommendations still in progress.

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General details

Report title 
Annual report 2020-21
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Friday, 2 July, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Discharge
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Consultation
Engagement event
Focus group
Structured interview
Survey
Unstructured Interview

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Appointments
Cancer services
Child and adolescent mental health services (CAMHS)
Dentistry
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Adult social care
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.