Annual report 2020-21

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Summary of report content

Healthwatch Lambeth report on their achievements in 2020/21.

During this year, they:

  • published 9 reports about the improvements people would like to see to health and social care services. From this, they made 24 recommendations for improvement. Over a third of recommendations they made last year have been acted upon, including:
    • Better health and care provision for people with mental health conditions.
    • Improved communication between children social care and Mary Sheridan Centre.
    • Comprehensive induction program and training for social workers working with Looked After Children.
    • Care home recommissioning incorporates service users engagement in the tendering process.
    • Plan to incorporate workshop recommendations for inpatient mental health support service at Kings College Hospital.
    • Produced 6 case studies and videos For the Care Quality Commission to encourage people to have a voice and raise their concerns.
  • Spoke to 238 people in research projects about perinatal mental health, looked after children, COVID-19, Home care, and SEND & Inclusion Strategy,
  • Gave information and advice to 216 people
  • Ran virtual webinars for. 163 people

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General details

Report title 
Annual report 2020-21
Local Healthwatch 
Healthwatch Lambeth
Date of publication 
Friday, 2 July, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Communication between staff and patients
Lifestyle and wellbeing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.