Annual report 2020-21

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Summary of report content

Healthwatch Hackney report on their achievements in 2020/21

  • They identified 7,889 issues from 2,380people and shared this feedback with local providers and commissioners
  • 41 volunteers helped them to carry out our work by providing an estimated 2,192 hours of unpaid support
  • They produced special reports on residents' experiences of the COVID-19 pandemic, GP reception services, caring for others, living in temporary accommodation, and dental services.
  • Their Tweets were seen 154,000 times on Twitter, an increase of 23%. They have 1,754 followers on Twitter and 298 people follow them on Facebook.

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General details

Report title 
Annual report 2020-21
Local Healthwatch 
Healthwatch Hackney
Date of publication 
Friday, 2 July, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Lifestyle and wellbeing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.