Annual Report 2020-21

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Summary of report content

Healthwatch Birmingham have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 3,318 people about their experiences of health and social care. They also engaged with 13,769 people online.

Healthwatch Birmingham published 4 reports about the improvements people would like to see to health and social care services. 104 recommendations made last year have been acted upon, at the point where progress was reviewed.

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General details

Report title 
Annual Report 2020-21
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Monday, 5 July, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Quality of care
Staff attitudes

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice

Details of people who shared their views

Black/ African / Caribbean / Black British

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.