Annual Report 2020-21

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Summary of report content

Healthwatch Kingston upon Thames have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 18,489 people about their experiences of health and social care. They also provided advice and information to 25,406 people.

Healthwatch Wiltshire published 7 reports about the improvements people would like to see to health and social care services. From this, 25 recommendations for improvement were made.

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General details

Report title 
Annual Report 2020-21
Local Healthwatch 
Healthwatch Kingston upon Thames
Date of publication 
Monday, 5 July, 2021
Key themes 
Quality of care

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Mental health
Types of long term conditions 
Learning disability
Mental health condition

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.