Annual Report 2020-21

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Summary of report content

Healthwatch Richmond have reported on their achievements in their 2020-21 annual report. Over the course of the year 2348 people engaged with them through projects and outreach.

Healthwatch Richmond published 6 reports raising issues with providers and commissioners. The impacts from these reports included urgent dental care hubs being set up, improved access to medication deliveries to vulnerable people and maternity care being significantly improved upon.

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General details

Report title 
Annual Report 2020-21
Local Healthwatch 
Healthwatch Richmond upon Thames
Date of publication 
Tuesday, 29 June, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Administration
Booking appointments
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
General surgery
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Community services 
Other

Details of people who shared their views

Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.