Summary of report contentHealthwatch Richmond have reported on their achievements in their 2020-21 annual report. Over the course of the year 2348 people engaged with them through projects and outreach.
Healthwatch Richmond published 6 reports raising issues with providers and commissioners. The impacts from these reports included urgent dental care hubs being set up, improved access to medication deliveries to vulnerable people and maternity care being significantly improved upon.
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Annual Report 2020-21
Healthwatch Richmond upon Thames
Date of publication
Tuesday, 29 June, 2021
Date evidence capture began
Wednesday, 1 April, 2020
Date evidence capture finished
Wednesday, 31 March, 2021
Quality of care
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?