Annual Report 2020-2021

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Summary of report content

Healthwatch Leicester and Healthwatch Leicestershire report on their achievements during the year 2020/21.

During 2020/21 they:

  • Heard from 16,272 people about their experience of health and social care
  • Provided advice and information to 196 people
  • Engaged 11,153 people via their website
  • Engaged with and supported 16,150 people during the Covid-19 pandemic
  • Published 8 reports about the changes they wanted to see to health and social care

They undertook work on:

  • Hospital discharge
  • Accessing and using CAMHS

The top 4 issues that people have contacted them about were:

  • Dentistry
  • Support services
  • GP services
  • Covid-19 vaccine

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General details

Report title 
Annual Report 2020-2021
Local Healthwatch 
Healthwatch Leicester
Healthwatch Leicestershire
Date of publication 
Thursday, 19 August, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Service closure
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.