Annual Report 2020-2021

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Summary of report content

Healthwatch Darlington reports on its achievements during the year 2020/21.

During 202/21 they:

  • Heard from 1,269 people about their experience of health and social care
  • Provided advice and information to 32,874 people
  • Engaged and supported 115 people during the Covid-19 pandemic
  • Published 2 reports about the changes they wanted to see to health and social care

They undertook work on:

  • Children and Young People’s mental health
  • Access to GP surgeries

The top 4 issues that people have contacted them about were:

  • Vaccines
  • GP services
  • Hospital care
  • Covid-19

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General details

Report title 
Annual Report 2020-2021
Local Healthwatch 
Healthwatch Darlington
Date of publication 
Thursday, 19 August, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Communication between staff and patients
Health protection
Information providing
Quality of appointment
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.