Annual Report 2019/2020

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Summary of report content

Healthwatch Milton Keynes Annual Report 2019/2020 is a summary of the activity undertaken for the year, it includes a break down of our finances and an overview of our plans for the coming year.

The highlights include our report on the experience of Young People relating to health and Social Care, and how the system could better respond to their needs - including how to promote services and information to them.

87% of the recommendations made to a variety of services and providers have been actioned and there was a marked increase in people contacting Healthwatch Milton Keynes for signposting and advice.

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General details

Report title 
Annual Report 2019/2020
Local Healthwatch 
Healthwatch Milton Keynes
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Integration of services
Public involvement
Quality of appointment
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
NHS 111
Urgent care services
Secondary care services 
Acute services with overnight beds
Care of the elderly
Psychiatry/mental health (hospital services)
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Social care services 
Adult social care
Assisted living
Extra care housing services
Community services 
Community based services for people with a learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.