Annual report 2019/2020

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Summary of report content

This is our Annual Report published on 30 June 2020 detailing the activities we undertook in the previous financial year and describes priorities for 2020-21.  The report was compiled by our staff and Advisory Board members.  It draws on calls received by our helpline, which offers signposting and advice for local residents as well as intelligence gathered at numerous engagement events across the borough.  The independent health complaints advocate, co-located with Healthwatch Southend has also contributed to its preparation.  As well as a commitment to assessing itself using Healthwatch England’s Quality Framework, we have identified our priorities for 2020-21 as:

  • Looking at the impact of Covid-19
  • Services for children and young people with special educational needs
  • Vulnerable people – especially those in care homes or receiving care at home
  • Improving our reach into our local community
  • Partnership working
  • Strengthening Healthwatch Southend

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General details

Report title 
Annual report 2019/2020
Local Healthwatch 
Healthwatch Southend
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Friday, 29 May, 2020
Type of report 
Annual report
Key themes 
Access
Booking appointments
Communication between staff and patients
Complaints procedure
Devolution of services
Digitalisation of services
Engagement
Information providing
Integration of services
Lifestyle and wellbeing
Public involvement
Service delivery organisation and staffing
Staff levels
Other information of note about this report 
Guidance
Case Study
Activities

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Healthwatch England
Primary research method used 
Consultation
Engagement event
Focus group
Observation
Survey
Unstructured Interview
User stories
How was the information collected? 
Research

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Appointments
Mental health services 
Learning disability service
Mental health crisis service
Mental health recovery service
Social care services 
Home care / domiciliary care
Residential care home

Details of people who shared their views

Number of people who shared their views 
1200
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
All care professionals
Allied health care professionals
Care / support workers
Service manager
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.