Annual Report 2019/2020

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Summary of report content

Healthwatch Gloucestershire publishes its annual report for the year 2019/20, outlining its achievements for the year and setting out its plans for 2020/21.

Over the last year, more than 1000 people shared their views on the county’s health and social care services with Healthwatch Gloucestershire, helping to make care better for local people.

They undertook research to inform local implementation of the NHS Long Term Plan. Gloucestershire Clinical Commissioning Group have committed to use these findings to develop their future plans for local services. 

Gloucestershire Health and Care NHS Foundation Trust have used the findings of their research into people’s experiences of mental health services, the needs of those who care for people using these services and the complex care needs of people with substance misuse and mental health issues to help improve patient and carer experience. 

Healthwatch Gloucestershire worked throughout the year to make sure the needs, views and experiences of local people were gathered and placed at the heart of decision making about changes to services in the county. 

Healthwatch Gloucestershire worked in partnership with NHS England to capture the views of local people who use or who could use special care dentistry services.  NHS England are reviewing findings and will publish next steps. 

Healthwatch Gloucestershire has identified the following areas for investigation in 2020/21, based on common concerns raised by local people, while reflecting national and local health and social care priorities.

•             Accessing health and care services during coronavirus

•             Improving access to GP care

•             Smoother transition between health and social care

•             Tackling social isolation

•             Representing young people’s views through young listeners

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General details

Report title 
Annual Report 2019/2020
Local Healthwatch 
Healthwatch Gloucestershire
Date of publication 
Wednesday, 1 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)
Community services 
Community based services for people who misuse substances

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
People who misuse drugs
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.