Annual Report 2019/20

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Summary of report content

Each year we must produce an annual report to showcase our achievements, report on our finances and demonstrate how we have been working to improve health and social care services. This is our full annual report 2019/20.

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General details

Report title 
Annual Report 2019/20
Local Healthwatch 
Healthwatch Suffolk
Date of publication 
Wednesday, 20 May, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Wednesday, 1 April, 2020
Type of report 
Annual report
Key themes 
Access
Engagement

Methodology and approach

Was the work undertaken at the request of another organisation? 
No

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.