Annual report 2019-2020

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Summary of report content

This is Healthwatch Wiltshire’s annual report for 2019-20 which highlights their priorities for the year including making it easier to see a GP or a healthcare professional, making it easier for people to access the support they need, making it easier to access mental health support and supporting the health and wellbeing projects in the community. They also looked at providing support for further development of dementia friendly initiatives and groups and pushing for more development of services that support people with autism.

Healthwatch Wiltshire employed four staff members and had the support of 40 volunteers; they provided support to nearly 4000 people who shared their health and social care story with them; they reached out two nearly 300,000 people via social media and community engagement events; they published eight reports about improvements people would like to see with their health and social care. They also contributed to the NHS Long Term Plan.

The report contains a message from their manager which highlights there plan For the next year when they will focus on monitoring the impact of coronavirus, look into mental health, learning disabilities and autism and primary care.   

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General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Tuesday, 7 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Holistic support
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Learning disability service
Older peoples mental health community service
Community services 
Community based services for people with a learning disability
Community based services for people with mental health needs

Details of people who shared their views

Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.