Annual report 2019-2020

Download (PDF 2.65MB)

Summary of report content

This is Healthwatch Oxfordshire’s annual report for 2019-20. During this year, they focused on people’s experiences of mental health services, worked with patient groups to identify improvements to services, ensured people can have a say on Government plans to reform social care, ensured they give a voice to the voluntary sector, continued to reach out to those communities that are seldom heard and raised public awareness of what they do and their impact.

They employed 6 members of staff and had the support from 9 volunteers; provided support to 4,435 people who shared their experiences of health and social care; reached out to people via community or voluntary groups and sent fortnightly news briefings 1,099 supporters, partners and stakeholders; and published 34 reports, based on their research and engagement.

The report highlights how they’ve made an impact on different communities including boaters along the Oxford canal; on oral health checks for care home residents along with improved access to dentists; on improving building and facilities in Vaughn Thomas Ward, Warneford Hospital in Headington; on improving visibility of people’s feedback and the resulting changes at the Witney Adult Mental Health Service; and on provision of better night-time care at care homes.

The report contains a message from Healthwatch Oxfordshire Executive Director which highlights how they would continue to support the people following the Coronavirus pandemic.  


Would you like to look at:

General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Friday, 3 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Building and facilities
Health inequalities
Health promotion
Health protection
Information providing
Public involvement
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Age group 
Not known
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.