Annual report 2019-2020

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Summary of report content

This is Healthwatch Northamptonshire’s annual report for 2019-20. During this year, they gathered feedback from around 1,500 people about their health and care experiences. They focused on local mental health crisis and support provision, ensured children and young people have a voice in decision making through their young Healthwatch group and projects, worked with Northampton Adult Social Services to review the customer feedback, kept abreast of changes to the way primary care is organised and how public are involved, engaged with people about the NHS Long Term Plan and continued to contribute to the Northamptonshire Health and Care Partnership. They also continued to provide high quality and accessible information and worked in partnership with others to have the most influence and impact.

The report contains a message from the chief executive officer of Healthwatch Northamptonshire which highlights their priorities for the year ahead which includes informing commissioners and providers about people’s health and social care needs and experiences during the pandemic.

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General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Thursday, 2 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Continuity of care
Health promotion
Health protection
Holistic support
Information providing
Integration of services
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Mental health crisis service
Social care services 
Adult social care
Children services

Details of people who shared their views

Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.