Annual report 2019-2020

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Summary of report content

This is Healthwatch Rutland’s annual report for 2019-20 which highlights their resources and the way they have engaged and supported more people during this time. They had the support of 16 volunteers; they engaged with 362 people and provided them support; and reached out too many more people via the social media platforms.

They made a difference by looking into the health and social care needs of the armed forces community to help them better access suitable mental health support, for both veterans and serving personnel. They also looked into people’s experiences of care at the GP surgery, urgent care centres and experiences of emergency ambulance services. They also helped raise the voices of local people with regards to the proposed reconfiguration of acute services at University Hospital of Leicester NHS Trust. In response do their strong representation, the Clinical Commissioning Group responsible for consultation Committed to provide additional information with regards to the changes. The report also highlights Healthwatch Rutland's contributions towards the NHS Long Term Plan.  

The report contains a message from Healthwatch Rutland manager and highlights their priorities for the next year which includes completing work on how people’s health and care has been affected during the pandemic, maximising public engagement on proposals to reconfigure Leicester's hospitals, understanding patient experiences of communication and administration within and between the different services and understanding how young people access and experience sexual health services in Rutland.  

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General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Rutland
Date of publication 
Thursday, 2 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
Structured interview
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Psychiatry / mental health (other services)
Urgent and emergency care services 
Ambulance services
Urgent care services
Other services 
Patient transport

Details of people who shared their views

Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.