Annual report 2019 - 2020

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Summary of report content

This report details the activities of Healthwatch Sefton undertaken between 1st April 2019 and 31st March 2020. This was Maureen Kelly's last full year as chair of Healthwatch Sefton as she came to the end of her second term of office. 

The report shows the partnership work undertaken during the year with both Clinical Commissioning Groups, the local authority, other local Healthwatch and the Merseyside Safeguarding Adults Board in order to optimise resources and influence.

 

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Report 
PDF icon HWS-Annual-Report-2019-20.pdf

General details

Report title 
Annual report 2019 - 2020
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Thursday, 23 July, 2020
Date evidence capture began 
Tuesday, 30 June, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Access
Admission
Building and facilities
Car parking access
Communication between staff and patients
Continuity of care
Decor
Engagement
Information providing
Integration of services
Public involvement
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Safeguarding

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
What type of organisation requested the work 
N/A
Primary research method used 
Consultation
Engagement event
Focus group
Observation
Survey
User stories
How was the information collected? 
Outreach

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Urgent care services
Secondary care services 
Chiropody
Inpatient care
Outpatients
Accident & emergency
Social care services 
Residential care home
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
1048
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.