Annual Report 2019-2020

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Summary of report content

Healthwatch Leeds have provided information about their activities over the financial year 2019-2020 and summarised their plans for the coming year 2020-2021.

They have conducted research in social care, mental health and around integrating services and communicated their findings through videos and reports. Healthwatch Leeds have been able to help 278 people who have contacted our information and advice service this year. They have outlined how their volunteers have contributed during the year and detailed their finances. 

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General details

Report title 
Annual Report 2019-2020
Local Healthwatch 
Healthwatch Leeds
Date of publication 
Friday, 10 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Communication between staff and patients
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
How was the information collected? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.