Annual Report for 2019-2020

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Summary of report content

We are now in our sixth year of delivering Healthwatch Birmingham services. Each year we hear more feedback from citizens and use this to help improve services. Our dedication to hear from the hardest to reach in the city, and those most likely to experience inequality, is at the heart of our work. Highlights of our achievements this year include our:

  • Report describing patients’ experiences of hospital waiting rooms and the changes made as a result.
  • Report describing patients' experiences of PALS and the actions taken by Trust as a result. 
  • Responses to NHS public consultations about the delivery of services.
  • Work relating to the NHS Long Term Plan, which found out what people thought was important for health services in the future. 

Thank you to everyone helping us put people at the heart of health and social care, including:

  • Members of the public who shared their views and experience with us.
  • All of our amazing staff, board members and volunteers.
  • All of the voluntary, community and social enterprise organisations that have
    contributed to our work.

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General details

Report title 
Annual Report for 2019-2020
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Monday, 1 June, 2020
Type of report 
Annual report
Key themes 
Building and facilities
Complaints procedure
Other information of note about this report 
Case Study

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
Focus group
User stories
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Community mental health team (CMHT)
Learning disability service
Social care services 
Adult social care
Community services 
Community based services for people with a learning disability
Community based services for people with mental health needs

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.