Annual report 2019-2020

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Summary of report content

This is Healthwatch Suffolk’s annual report for 2019-2020 which highlights the key work that they undertook over the year. This includes finding out about people’s views on local care services; listening to different subgroups of people, for example black and minority ethnic groups; contributing towards community development by visiting communities across the County to help people speak about their experiences of health and care services; providing information & posting to people to find their way to support; visiting other services throughout the year to help people understand more about service change and to record their experiences of services; engaging with specific groups including young people, older people, vulnerable people and people who live outside of Suffolk but who use their local services; undertaking projects to enable people to directly influence decision makers in health and social care and to shape local services; looking at experiences of young carers in Suffolk and supporting schools to improve wellbeing. They also report on what they did following the Coronavirus pandemic and other projects that they have undertaken such as better births in Suffolk, military carers, neighbourhood nursing and care team patient experience, and safeguarding in Suffolk.  

The report also highlights their priority is going forward which includes information advice and supporting their local communities, gathering feedback, ensuring vulnerable people and their diverse communities are not overlooked and use the resources differently to support the Suffolk response to the Coronavirus pandemic.

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General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Suffolk
Date of publication 
Wednesday, 8 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Communication between staff and patients
Consent to care and treatment
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
Structured interview
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs
Continuing care

Details of people who shared their views

Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.