Summary of report contentThis report details Healthwatch Sutton's achievements in the annual year of 2019-2020.
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Annual report 2019-2020
Date of publication
Wednesday, 1 July, 2020
Date evidence capture began
Monday, 1 April, 2019
Date evidence capture finished
Sunday, 1 March, 2020
Type of report
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Quality of care
Waiting time to be seen once arrived at appointment
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Mental health services
Child and adolescent mental health services (CAMHS)
Mental health crisis service
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?