Annual report 2019-2020

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General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Sutton
Date of publication 
Wednesday, 1 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Sunday, 1 March, 2020
Type of report 
Annual report
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health promotion
Health protection
Holistic support
Quality of care
Support
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Focus group
Observation
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health crisis service
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
1,642
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.