Annual report 2019-2020

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Summary of report content

This is Healthwatch Swindon’s Annual Report for 2019-2020. Based on the previous year’s feedback, Healthwatch Swindon decided to look into gathering views on ageing well and frailty, discussing the development of Primary Care Networks PCNs), regularly attending and facilitating the Learning Disability Partnership Forum, providing an NHS complaints advocacy, supporting people to have their say about health and care, including specialist dental care and carrying out Enter and View visits with Swindon Advocacy Movement.  

Healthwatch Swindon Had the support of 22 volunteers and 5 staff members; they provided support do over 1500 people who shared their health and social care story with them; they reached out to 3428 people via social media; published 8 reports about the improvements people would like to see with their health and social care and made 72 recommendations for improvement.

They spoke specifically to the Nepalese community of Swindon to have their say about what they need to support their health and wellbeing; they reviewed specialist dental care across South West of England and ran Patient Participation Group Forums to gather feedback on PCNs; they commissioned to provide 20 hours per week of free NHS complaints advocacy which was confidential and independent to the residents of Swindon. For NHS Long Term Plan, they engaged with 270 people in Swindon to find out about the issues around leading a healthier lifestyle, misdiagnosis for long term health conditions and use of technology to make healthcare more efficient.

The report also contains a message from their Manager and Chief Executive Officer about their plans for next year which includes continuing to support Swindon Borough Council during the pandemic and use their findings into hospitals quality improvement plan.

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General details

Report title 
Annual report 2019-2020
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Wednesday, 1 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Complaints procedure
Public involvement
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Care of the elderly
Community services 
Community based services for people with a learning disability

Details of people who shared their views

Age group 
Specific ethnicity if known 
Any other Asian background
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.