Annual Report 2019-20

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Summary of report content

Healthwatch Bedford Borough summarised their activities over the 2019-2020 financial year. 

The report shows that Healthwatch Bedford Borough published 4 reports and heard from around 130 people about their experiences of health and social care services. The report highlights some of the key activities over the year and how people's views have helped make a difference to the care and support people receive in Bedford Borough.

Healthwatch Bedford Borough highlighted the valuable contribution their volunteers have made, outlined their finances from the year and noted planned priority areas for the year ahead.

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General details

Report title 
Annual Report 2019-20
Local Healthwatch 
Healthwatch Bedford Borough
Date of publication 
Wednesday, 1 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Communication between staff and patients
Complaints procedure
Health promotion
Holistic support
Information providing
Integration of services
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.