Healthwatch Darlington's Annual Report covers the following topics: highlights from our year, how we’ve made a difference, helping you find the answers, our volunteers, our finances, our plans for next year.
This past year, 880 people shared their health and social care story with Darlington via surveys and outreach activity, they visited 42 services and 7 community events to understand people's experiences of care, and 288,971 people engaged with them through their website and social media.
Darlington have tackled barriers to accessing mental health services for people with an addiction by setting up focus groups to speak to local service users and providing recommendations to services. They conducted two children and young people's surveys across the summer months in 2018 to find suggestions for improvement. Darlington have also collaborated with the North East, leading to funding from NHS England and NHS improvement. Darlington created a project focused on Black, Minority, and Ethnic (BME) communities GP registration and accessibility.
Date evidence capture began
Date evidence capture finished
Communication between staff and patients
Consent to care and treatment
Digitalisation of services
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Mental health services
Mental health recovery service
Older peoples mental health community service
Urgent and emergency care services
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?