Annual report 2018-19

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Summary of report content

Healthwatch Darlington's Annual Report covers the following topics: highlights from our year, how we’ve made a difference, helping you find the answers, our volunteers, our finances, our plans for next year. 

This past year, 880 people shared their health and social care story with Darlington via surveys and outreach activity, they visited 42 services and 7 community events to understand people's experiences of care, and 288,971 people engaged with them through their website and social media. 

Darlington have tackled barriers to accessing mental health services for people with an addiction by setting up focus groups to speak to local service users and providing recommendations to services. They conducted two children and young people's surveys across the summer months in 2018 to find suggestions for improvement. Darlington have also collaborated with the North East, leading to funding from NHS England and NHS improvement. Darlington created a project focused on Black, Minority, and Ethnic (BME) communities GP registration and accessibility. 

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General details

Report title 
Annual report 2018-19
Local Healthwatch 
Healthwatch Darlington
Date of publication 
Thursday, 27 June, 2019
Date evidence capture began 
Saturday, 31 March, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Communication between staff and patients
Consent to care and treatment
Digitalisation of services
Health inequalities
Health promotion
Holistic support
Information providing
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Accident & emergency
Mental health services 
Mental health recovery service
Older peoples mental health community service
Social care services 
Adult social care
Community services 
Community based services for people who misuse substances
Community based services for people with a learning disability
Community based services for people with mental health needs
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.