Annual Report 2018-19

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Summary of report content

The annual report for 2018-19 was published by Healthwatch Bristol which highlighted their achievements for the year and the difference their work has made on peoples’ lives.

The report states that in 2018-19, 1641 people engaged with Healthwatch Bristol to share their experiences of health and social care, which was 128% more than previous year; they had support of 26 volunteers who helped to carry out their work; 640 people accessed advice and information online or contacted them with questions about local support; they visited 198 community events to understand people’s experience of care and made recommendations for improvement; 2 major improvements they suggested were adopted by the services; and 47% more people engaged with them through their website and social media.

Their work has led to trans-health training to be rolled out at a Bristol hospital; raised the profile of Healthwatch in University of Bristol Medical School to introduce the concept of Healthwatch to early medical professionals at the start of their career; helped the public understand primary care transformation; and developed a collaborative walking football and nutrition programme.

Over the next year, Healthwatch Bristol plans to engage with the public to gather their views on the national NHS Long Term Plan and share the findings.

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General details

Report title 
Annual Report 2018-19
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Friday, 5 July, 2019
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Focus group
Structured interview
Unstructured Interview
User stories
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Eating disorder services
Social care services 
Adult social care

Details of people who shared their views

Age group 
Not known
Sexual orientation 
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
Types of health and care professionals engaged 
Does the information include other people's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.