Annual Report 2018 19

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Summary of report content

The 2018/19 Annual Report for Healthwatch Harrow highlights their achievements during the year. 2,300 people shared their health and social care story with Healthwatch Harrow; they undertook 130 substantial activities such as meetings attended and events held; they collected, processed and analysed 6000 items of service user feedback; communicated with 500 stakeholders including individual residents, community groups and local organisations; conducted 15 Healthwatch Harrow ‘Patient Experience Panel’ meetings to keep an eye on health and social care related trends; and carried out 110 volunteer sessions from developing strategy to attending meetings.

They explored the experiences of local residents about diabetes services, mental health and wellbeing, the Royal National Orthopaedic Hospital, dementia services for the elderly, and the Northwick Park Hospital. The report also highlights their findings about what services do people want to know about; how best they can provide people with advice and information; how they shape their local services; how did their volunteers help with their work; how they used their allocated budget; and their plans for the next year.

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General details

Report title 
Annual Report 2018 19
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Continuity of care
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
Focus group
Structured interview
Unstructured Interview
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Diabetic medicine
Inpatient care
Social care services 
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.