Annual Report 2018 19

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Summary of report content

The 2018/19 Annual Report for Healthwatch Oxfordshire highlights their achievements during the year. 4,279 people shared their health and social care story with Healthwatch Oxfordshire; they had 12 volunteers including Board members helping to carry out our work; 25,198 people accessed Healthwatch advice and information online or contacted them with questions about local support; they visited 124 services and community events to understand people’s experiences of care; 13 improvements to health and care services were made as a result or in part because of their contribution; and 114,900 people engaged with them through social media.

They explored the experiences of care home residents and access to dental care; barriers that men from black and ethnic minority backgrounds face in looking after their health and accessing NHS Health Checks; experiences of daytime support services for adults in Oxfordshire; and a case study about provision of to provide community musculoskeletal services by Healthshare Ltd.

The report also highlights their findings about what services do people want to know about; how best they can provide people with advice and information; enter and view visits they carried out; how did their volunteers help with their work; how they used their allocated budget; and their plans for the next year.

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General details

Report title 
Annual Report 2018 19
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Access
Administration
Engagement
Health inequalities
Health promotion
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Support
Healthwatch reference number 
Rep-5209

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Consultation
Engagement event
Focus group
Observation
Survey
Unstructured Interview
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Dentistry
Physiotherapy
Social care services 
Adult social care
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.