Annual Report 2018-19

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Summary of report content

Healthwatch Waltham Forest reported on activity during 2018-19. This activity included: hosting three interns through Internship and Student Placement programmes; developing strong and inclusive outreach and engagement practises; developing their Enter and View programme; building the local PPG forum; recruiting new volunteers and managing current volunteers; networking with local charities and organisations; hosting coffee mornings for local residents to reduce social isolation; providing advice and information; and advocacy and complaints support.

The report also includes information on Healthwatch Waltham Forest's finances, plans for the 2019-20, and messages from the Healthwatch Waltham Forest CEO and Healthwatch England Chair.

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General details

Report title 
Annual Report 2018-19
Local Healthwatch 
Healthwatch Waltham Forest
Date of publication 
Tuesday, 26 November, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.