Annual Report 2018-19

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Summary of report content

Healthwatch Suffolk reported on their activity during 2018-19. This included: capturing people's experiences of health and social care; shaping, influencing and improving local services; exploring the mental health and emotional wellbeing of local children and young people; gathering people's experiences of care at home; championing the voice of LGBTQ+ young people; working with other people and organisations, including the Care Quality Commission, to challenge and influence NHS and social care services; and providing people with information and signposting advice. The report also includes information about the work of Healthwatch Suffolk's volunteers, finances and plans for the next year.

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General details

Report title 
Annual Report 2018-19
Local Healthwatch 
Healthwatch Suffolk
Date of publication 
Thursday, 29 August, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Communication between staff and patients
Complaints procedure
Information providing
Public involvement
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Home care / domiciliary care

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.