Annual Report 2018-19

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Summary of report content

Healthwatch Plymouth reported on their activities during 2018-19. These included: involving the public and volunteers in their work; working with colleagues in Healthwatch Devon and beyond; gathering local people's experiences of health and social care and views on the changes they want to see; and providing people with advice and information. The report also includes information about the work of Healthwatch Plymouth's volunteers, finances and plans for the next year.

The report also features messages from the Chair and Manager of Healthwatch Plymouth.

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General details

Report title 
Annual Report 2018-19
Local Healthwatch 
Healthwatch Plymouth
Date of publication 
Thursday, 29 August, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Access
Booking appointments
Communication between staff and patients
Complaints procedure
Discharge
Engagement
Information providing
Interpreters
Public involvement
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4733

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Survey
User stories

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.