Annual report 2018-19

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Summary of report content

Healthwatch Northamptonshire reported on their activities during 2018-19. These included: events attended and groups engaged with to gather local people’s views and experiences; a programme of Enter and View visits to residential and nursing care homes for older people; visits to wards and departments at Kettering General Hospital; visits to maternity services at Northampton General Hospital and Kettering General Hospital; working in partnership with local health and care organisations; sharing feedback; responding to consultations run by Northamptonshire County Council; carrying out a survey to find out about the health and social care needs of the Armed Forces community locally; exploring families’ experiences of the autism spectrum disorder and attention deficit hyperactivity disorder pathway in Northamptonshire.

Healthwatch Northamptonshire also reported on: the services people asked about during the year; how they provide people with advice and information; the work of Young Healthwatch Northamptonshire; the work of Healthwatch Northamptonshire’s team of volunteers; the awards and recognition received by Healthwatch Northamptonshire; finances; and plans for the next year. The report also features messages from Healthwatch Northamptonshire’s Chair, CEO, and the Healthwatch England Chair.

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General details

Report title 
Annual report 2018-19
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Tuesday, 2 July, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Engagement
Health inequalities
Information providing
Public involvement
Referrals
Service delivery organisation and staffing
Healthwatch reference number 
Rep-4651

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
Focus group
Observation
Survey
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.