Annual report 2018-19

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Summary of report content

Healthwatch Rochdale reported on their activities during 2018-19. These included: local people sharing their views on accessing GP appointments; a local care home implemented all the recommendations made by Healthwatch Rochdale after an Enter and View visit; Rochdale residents were given the opportunity to share their views on the scale and nature of alcohol harm in Greater Manchester; over 235 people told Healthwatch Rochdale what they think would make the NHS better.

Healthwatch Rochdale also reported on: the services people asked about during the year; 10 top tips to get the most out of GP appointments; five steps to follow when choosing a care home; its new website for local people to speak about NHS and social care services in Rochdale borough; assisting in the donation of hand made bobble hats to Royal Oldham Hospital’s postnatal ward; the work of the team’s volunteers; finances; and plans for the next year. The report also features messages from Healthwatch Rochdale’s Chair and CEO.

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General details

Report title 
Annual report 2018-19
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Sunday, 30 June, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Information providing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
Focus group
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.