Annual report 2017/18

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Summary of report content

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General details

Report title 
Annual report 2017/18
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Saturday, 30 June, 2018
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Saturday, 31 March, 2018
Type of report 
Annual report
Key themes 
Access
Continuity of care
Diagnosis
Health inequalities
Information providing
Integration of services
Medication
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
HW-000506

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Observation
Survey
User stories
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Urgent care services
Secondary care services 
Cancer services
Dementia
Dentistry
Oncology
Outpatients
Accident & emergency
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Conditions or diseases 
Cancer
Eye conditions
Injuries, accidents and wounds
Oral and dental health
Types of disabilities 
Vision impairment
Types of long term conditions 
Cancer in the last 5 years

Details of people who shared their views

Number of people who shared their views 
4024
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.