Annual report 2017/18

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General details

Report title 
Annual report 2017/18
Local Healthwatch 
Healthwatch Isle of Wight
Date of publication 
Saturday, 30 June, 2018
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Saturday, 31 March, 2018
Type of report 
Annual report
Key themes 
Access
Communication between staff and patients
Continuity of care
Diagnosis
Discharge
Other information of note about this report 
Careplan
Carers
Healthwatch reference number 
HW-000511

Methodology and approach

If this work has been done in partnership, who is the partner? 
Wessex Voices Project Isle of Wight Council Isle of Wight Clinical Commissioning Group National Institute for Health and Care Excellence
Primary research method used 
Focus group
Survey

Details of health and care services included in the report

Primary care services 
GP practice
NHS 111
Secondary care services 
Discharge lounge
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Social care services 
Nursing care home
Residential care home
Urgent and emergency care services 
Accident & emergency
NHS 111

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
2936
Age group 
All
Gender 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Doctors
Nurses

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Network related impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.