Annual report 2017/18

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General details

Report title 
Annual report 2017/18
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Saturday, 30 June, 2018
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Saturday, 31 March, 2018
Type of report 
Annual report
Key themes 
Access
Booking appointments
Building and facilities
Complaints procedure
Diagnosis
Discharge
Food and nutrition
Health inequalities
Health promotion
Information providing
Integration of services
Lifestyle and wellbeing
Medication
Staff attitudes
Support
Waiting times and lists for treatment
Other information of note about this report 
Careplan
Carers
Healthwatch reference number 
HWREP-000508

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Consultation
Deliberative event
Engagement event
Structured interview
Survey
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
NHS 111
Secondary care services 
Day care
Dementia
Ear, nose and throat
End of life care
Accident & emergency
Mental health services 
Learning disability service
Mental health crisis service
Social care services 
Adult social care
Assessment
Drug & alcohol services
Home care / domiciliary care
Community services 
Continuing care

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions

Details of people who shared their views

Number of people who shared their views 
unknown
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Other population characteristics 
People who misuse drugs
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Allied health care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.