Annual report 2017/18

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General details

Report title 
Annual report 2017/18
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Monday, 2 July, 2018
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Saturday, 31 March, 2018
Type of report 
Annual report
Key themes 
Access
Continuity of care
Other information of note about this report 
Carers
BME
LGBT
Healthwatch reference number 
HW-000501

Methodology and approach

Primary research method used 
Engagement event
Observation
User stories
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Dementia
Maternity
Ophthalmology

Details about conditions and diseases

Types of long term conditions 
Other
What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
2117
Specific ethnicity if known 
Gypsy or Irish Traveller
Does the information include public's views? 
Yes

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Network related impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.