Annual report 2017/18

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General details

Report title 
Annual report 2017/18
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Friday, 29 June, 2018
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Saturday, 31 March, 2018
Type of report 
Annual report
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Health and safety
Information providing
Quality of care
Staff levels
Waiting times and lists for treatment
Other information of note about this report 
BME
Healthwatch reference number 
HW-000503

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Observation
User stories

Details of health and care services included in the report

Primary care services 
Baby clinic
GP practice
Secondary care services 
Maternity
Pharmacy
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
unknown
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Midwives

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.