Annual report 2016/17

Download (PDF 4.18MB)
You voted 'No'.

Summary of report content

Would you like to look at:

General details

Report title 
Annual report 2016/17
Local Healthwatch 
Healthwatch Thurrock
Date of publication 
Tuesday, 24 October, 2017
Type of report 
Annual report
Key themes 
Booking appointments
Communication between staff and patients
Holistic support
Service delivery organisation and staffing
Healthwatch reference number 
Rep-1756

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Depression and anxiety service
Eating disorder services
Learning disability service
Mental health crisis service
Mental health recovery service
Older peoples mental health community service
Psychiatry / mental health (other services)
Victim support

Details about conditions and diseases

Conditions or diseases 
Neurological conditions
Types of long term conditions 
Mental health condition

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.