Annual Public experience event report, Gateshead

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Summary of report content

To demonstrate the value of holding listening events with the public who in turn can inform the providers of health and social care services in Gateshead of their experiences and concerns and build a common understanding on how this can be taken forward. Secondly to demonstrate that Healthwatch Gateshead met one of its stated objectives:- “Making sure residents voices are heard by those who make decisions on their behalf”. Overall the event was extremely well received with wide ranging discussions and dialogue. The key stakeholders took away some rich information to address some of the health and social care challenges of the future. Methodology. There were 8 round table topics. The day was split into two discussion forums with the ability of the public to move between tables during the break, each table was facilitated either by a staff member from Healthwatch Gateshead or a Board member. The key stakeholders took away some rich information to address some of the health and social care delivery challenges. In turn has informed Healthwatch Gateshead’s work plans for the foreseeable future Key findings:- The format and structure of an open forum to enable dialogue between users and provider of services was unanimously endorsed. What was established clearly from the event was the obvious public interest in health and social care services and the need to have an established way of engaging with providers. Some of the 8 recommendations; Healthwatch Gateshead build in a programme of quarterly meetings to facilitate the ongoing dialogue between residents and service providers. Gateshead Council Adult Social Care to improve the process of accessing social care reviews and assessments. Newcastle and Gateshead Clinical Commissioning Group to develop clear simple to understand guides for Adults and Children’s Continuing Healthcare Pathway.

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General details

Report title 
Annual Public experience event report, Gateshead
Local Healthwatch 
Healthwatch Gateshead
Date of publication 
Sunday, 10 January, 2016
Date evidence capture began 
Sunday, 10 January, 2016
Date evidence capture finished 
Sunday, 10 January, 2016
Type of report 
Report
Service evaluation
Key themes 
Car parking access
Discharge
Food and nutrition
Interpreters
Referrals
Service delivery organisation and staffing
Other information of note about this report 
Carers
Guidance
Healthwatch reference number 
Rep-6340

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
End of life care
Accident & emergency
Social care services 
Adult social care
Assessment
Urgent and emergency care services 
Accident & emergency
Ambulance services
Other services 
Non-emergency ambulance service

Details about conditions and diseases

Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.