Annual evidence report

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Summary of report content

The purpose of this report is to provide a summary of the annual intelligence collected from families, patients and service users collected by Healthwatch Torbay. In March 2017 until March 2018 Healthwatch Torbay received 658 reviews, 220 concerns/issues and 66 serious complaints.

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General details

Report title 
Annual evidence report
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Saturday, 31 March, 2018
Date evidence capture began 
Wednesday, 1 March, 2017
Date evidence capture finished 
Saturday, 31 March, 2018
Type of report 
Report
Key themes 
Access
Administration
Admission
Booking appointments
Building and facilities
Car parking access
Communication between staff and patients
Continuity of care
Engagement
Food and nutrition
Health and safety
Health inequalities
Information providing
Prescription
Public involvement
Quality of appointment
Quality of care
Quality of patient transport
Quality of regulation
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff levels
Staff training
Support
Healthwatch reference number 
Rep-7296

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Correspondence
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
944
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.