Andrews Court Care Home Enter and View Report

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Summary of report content

Healthwatch Blackburn with Darwen carried out an announced Enter and View visit at Andrews Court Care Home, with the aim to observe services, consider how services may be improved and disseminate good practice.

A team of Authorised Representatives (AR) engaged 2 residents, 2 relatives, and 4 members of staff, in a discussion structured around four themes (Environment, Care, Nutrition and Activities) designed to gather information concerning the overall experience of living at the home. Observations were also recorded.

Healthwatch representatives felt that Andrews Court Care Home was delivering on several fronts, including meal provision, staff attitude, good management in the face of change, and the provision of activities for residents.

Representatives identified several issues with the care home which mostly concerned the environment and condition of the building, noting that both the exterior and interior could benefit from maintenance and improvement. Poor communication between care home management and relatives/friends was also raised as an issue.

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General details

Report title 
Andrews Court Care Home Enter and View Report
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Tuesday, 14 December, 2021
Date evidence capture began 
Thursday, 30 September, 2021
Date evidence capture finished 
Thursday, 30 September, 2021
Key themes 
Building and facilities
Quality of care
Other information of note about this report 
Good Practice

Methodology and approach

Primary research method used 
Observation
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Social care services 
Residential care home

Details of people who shared their views

Number of people who shared their views 
8
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Care / support workers
Service manager
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.