Summary of report contentIn a joint project with Disability Cornwall, Healthwatch Cornwall conducted an investigation into the experiences of local residents who receive a personal health budget. The project aimed to identify the policy and process for accessing budgets and the experience of recipients. Between September and December 2014, a survey was completed by 160 people receiving a personal budget. Detailed case studies were developed for a comprehensive overview. Five key findings emerged from the engagement. The respondents’ feedback about timelines for the Council's decision-making and to receive the funds were mixed. Some claimed they waited long periods to receive a decision and to receive their budgets and others had a positive experience. Variable levels of satisfaction were recorded. Respondents reported low levels of satisfaction with the process while waiting for a response from Cornwall Council, but this was increased once they had received their budgets. The respondents had differing understandings of what the budgets can, and cannot, be used for, this was highlighted particularly in the case studies. The respondents understanding of the budgets relationship to the respondent’s support plan, or the awareness of the support plan, was lacking. Furthermore, people felt that they would benefit from ongoing involvement throughout the process of receiving a budget and the delivery of reassessments where their circumstances may change. The report made a number of recommendations related to the five main findings. Healthwatch Cornwall suggested for the Council to develop performance indicator targets for the length of time applications are processed and the receipt of funds. The council to develop satisfaction indicators for use by the service users and for more clarity about the support plan. They recommended that services should be in place to review spending after the budget is in place and for staff to receive training on assessment and application processes. The report did not include a response from the service provider.
Would you like to look at:
An analysis of personal social care budgets in Cornwall
Date of publication
Thursday, 12 March, 2015
Date evidence capture began
Monday, 1 September, 2014
Date evidence capture finished
Monday, 1 December, 2014
Type of report
Communication between staff and patients
Service delivery organisation and staffing
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
If this work has been done in partnership, who is the partner?
Yes, Disability Cornwall
Primary research method used
How was the information collected?
Types of disabilities
Long term condition
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?