Analysis of Continence Service in Tees side

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Summary of report content

Healthwatch Stockton on Tees decided to investigate public awareness and experiences of the Teeswide continence services. The objective was to research and gain an understanding of the views and experiences of Teesside residents regarding the continence services particularly in the views and experiences of the residents of the Borough of Stockton, in order to inform commissioners of the findings and highlight recommendations for change to improve the service both now and in the future. Healthwatch staff and the Stockton Dementia Advocacy Service Lead designed a questionnaire to gather the awareness, views and opinions of members of the public, carers and service-users of the continence services. The questionnaires were circulated via email, social media and face to face at the Healthwatch Annual event and the Stockton Dementia Advocacy Service celebration event, as well as being circulated more widely with the support from the LiveWell Dementia Hub and the Halcyon Centre, Thornaby, and other organisations across Teesside, such as Age UK and The Bridge at Hartlepool. 29 responses were received. Just over half of those who completed the questionnaire were aware of continence services prior to contacting them. The majority of those who were aware of services found out about the provision from a health professional. Healthwatch Stockton on Tees came up with five recommendations. There was no response from the service included.

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General details

Report title 
Analysis of Continence Service in Tees side
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Thursday, 21 September, 2017
Type of report 
Key themes 
Cleanliness hygiene and infection control
Health promotion
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Live Well Dementia Hub, Stockton Dementia Advocacy Service, Halcyon Centre, Thornaby, Age UK and The Bridge at Hartlepool.
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Community services 

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.