Ambulatory care report

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Summary of report content

This report focuses on experiences in Bolton NHS Foundation Trust ambulatory care unit. The research was carried out by Healthwatch Bolton. For this study 32 people were spoken to. Some people were accompanied by carers and these views are included in the report where relevant. The comments about the ambulatory care unit were mixed. People liked that when attending the ambulatory care unit they could be seen quickly and get test results on the day. However there was confusion about the term 'ambulatory', and engagement officers observed improvements could be made to the unit waiting space. Recommendations were made in the report. No provider response is attached.

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General details

Report title 
Ambulatory care report
Local Healthwatch 
Healthwatch Bolton
Date of publication 
Tuesday, 1 August, 2017
Date evidence capture began 
Monday, 24 July, 2017
Date evidence capture finished 
Thursday, 27 July, 2017
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Quality of care
Quality of staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider

Details about conditions and diseases

Types of disabilities 
Not known
Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.