Summary of report contentThis report focuses on experiences in Bolton NHS Foundation Trust ambulatory care unit. The research was carried out by Healthwatch Bolton. For this study 32 people were spoken to. Some people were accompanied by carers and these views are included in the report where relevant. The comments about the ambulatory care unit were mixed. People liked that when attending the ambulatory care unit they could be seen quickly and get test results on the day. However there was confusion about the term 'ambulatory', and engagement officers observed improvements could be made to the unit waiting space. Recommendations were made in the report. No provider response is attached.
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Ambulatory care report
Date of publication
Tuesday, 1 August, 2017
Date evidence capture began
Monday, 24 July, 2017
Date evidence capture finished
Thursday, 27 July, 2017
Type of report
Building and facilities
Communication between staff and patients
Quality of care
Quality of staffing
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Types of disabilities
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?