Alcohol_services survey letter response, Stockton on Tees

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Summary of report content

Letter of Thanks to Healthwatch Stockon-on-Tees Re: Alcohol Report Sept 2017 The letter addresses 3 of the recommendations that Healthwatch raised and the actions that the Borough Council will take forward. Recommendation 1: It is clear that some of the people who completed the survey believe that Lifeline still exists. Whilst Healthwatch is sure the change of provider was widely circulated perhaps a new promotional campaign of all available services could be written into the Joint Strategic Needs Assessment (JSNA). Response: We appreciate that there is work to do in raising the profile of the alcohol service which is now under Change, Grow, Live (CGL), however we feel this recommendation is an issue that would be addressed more appropriately on an operational level, this will therefore be picked up through existing contracting mechanisms. Recommendation 2: As over 71% of those who completed the survey were women, Healthwatch Stockton-on-Tees recommends that Public Health target the views of more males. These findings may be very different from the intelligence gathered by Healthwatch. Response: We accept the finding that a high proportion of women completed the survey therefore we will include the need for further consultation within the JSNA to ensure a more representative response. Recommendation 3: Due to the lack of responses received by CGL, Healthwatch Stockton-on-Tees would recommend that Public Health work closely with the people using these services to ascertain if they found the help and information they needed, and to see if the service meets their needs. Also to find out how people found out about the service and how it meets their needs. Response: As with recommendation 2, the need for additional consultation to seek the views of those in service will be included within the JSNA as an area for future development.

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General details

Report title 
Alcohol_services survey letter response, Stockton on Tees
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Tuesday, 17 October, 2017
Date evidence capture began 
Tuesday, 17 October, 2017
Date evidence capture finished 
Tuesday, 17 October, 2017
Type of report 
Consultation response
Key themes 
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Drug & alcohol services

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.