Aintree University Hospital online feedback

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Summary of report content

This report details the feedback which patients, family and visitors have shared with Healthwatch Sefton about Aintree University Hospital NHS Foundation Trust. All of the feedback shared with them has been added to the Healthwatch Sefton Feedback Centre. This web based tool helps members of the public to rate the services they use and provides Healthwatch Sefton with real time feedback which supports them in identifying trends and issues which they can act on. This report provides a snapshot of the information provided between April – September 2017. During this period Healthwatch Sefton received 99 completed reviews relating to the Trust. The Trust has scored an average four out of five stars. This report provides a snapshot of the information provided between April – September 2017. During this period Healthwatch Sefton received 99 completed reviews relating to the Trust.

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Report 
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General details

Report title 
Aintree University Hospital online feedback
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Saturday, 30 September, 2017
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Saturday, 30 September, 2017
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Quality of care
Quality of treatment
Staff attitudes
Staff levels
Healthwatch reference number 
Rep-7240

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Correspondence
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
99
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.